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POLICIES

  • Processing time
    Most items are shipped within 1-2 weeks depending on availability and current order activity.
  • Customs and import taxes
    Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
  • Secure options
    Etsy keeps your payment information secure. Etsy shops never receive your credit card information. Accepts Etsy Gift Cards and Etsy Credits
  • Anything custom made cannot be returned; only standard made items can be returned.
    All returns will only be made at my discretion, even though custom items are not returnable please contact me to discuss.
  • I don't accept exchanges
    But please contact me if you have any problems with your order.
  • The following items can't be returned or exchanged:
    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders Digital downloads
  • Conditions of Return
    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

©2019 by Craftwood Specialties.

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